18 April 2026
Version 1.1. Material changes will be notified by email to the customer's registered contact at least 30 days before they take effect.
These terms govern use of the quickler workflow product (the "Service") by paying customers. They sit alongside the order or proposal that records what the customer has bought. quickler Ltd is registered in Scotland under company number SC882439 and with the ICO under registration C1910464.
Version 1.1. Material changes will be notified by email to the customer's registered contact at least 30 days before they take effect.
The data-processing terms required by UK GDPR Article 28 are set out in Schedule 1 and form part of these terms.
The customer's qualified personnel remain the responsible person for any report, certificate, or output generated through the Service.
"Customer" means the organisation that has agreed to subscribe to the Service. "Service" means the quickler workflow product, including the dashboard, the messaging-based capture interface, the report-generation engine, and any related features made available to the Customer. "Customer Data" means data submitted by or on behalf of the Customer to the Service, including data captured from third parties at the Customer's instruction. "Order" means the proposal, quote, order form, or written agreement that records the commercial terms.
quickler will provide the Service as described in the Order, on a non-exclusive basis, for the term and at the fees set out there. quickler may make routine changes to improve the Service, provided the overall functionality is not materially degraded.
The Customer is responsible for: (a) the accuracy and lawfulness of all Customer Data; (b) ensuring its personnel are competent to use the Service for its intended purpose; (c) obtaining any consents required from third parties (for example homeowners, occupants, employees) before instructing those third parties to send data to the Service; (d) the security of its account credentials; and (e) the professional review, sign-off, and lawful use of any output generated.
Reports, certificates, and other outputs generated by the Service are working drafts produced from data the Customer has supplied. They are not professional advice and are not certified, signed, or verified by quickler. The Customer's qualified personnel remain the responsible person for the content, accuracy, and regulatory compliance of any output that is issued, signed, submitted, or relied upon. The Service does not replace professional judgement, site inspection, statutory testing, or any duty owed by the Customer or its personnel under any law, code of practice, regulator's scheme, or third-party contract (including without limitation duties under the Building Safety Act 2022, the Gas Safety (Installation and Use) Regulations 1998, the Electricity at Work Regulations 1989, the Construction (Design and Management) Regulations 2015, and the Health and Safety at Work etc. Act 1974).
Fees are set out in the Order. Subscription fees are payable in advance by direct debit through GoCardless unless otherwise agreed. Setup fees are payable on delivery. All fees are exclusive of VAT (where applicable). Late or failed payments may, after written notice and a 14-day cure period, result in suspension of the Service.
The Service runs for the term set out in the Order. Either party may terminate immediately by written notice if the other party (a) commits a material breach that is not remedied within 30 days of written notice, or (b) becomes insolvent or enters any equivalent process. On termination, the Customer's right to use the Service ends. The Customer may export its Customer Data at any time during the term, and within 30 days after termination, after which quickler may delete it.
The Service, including all software, templates, prompts, data models, brand, and documentation, is and remains the property of quickler Ltd. The Customer is granted a non-exclusive, non-transferable licence to use the Service during the term. Customer Data, and any reports or outputs generated from it, belong to the Customer. quickler may use aggregated and de-identified data about how the Service is used to operate, secure, and improve it.
The Customer must not use the Service to process unlawful content, infringe third-party rights, send unsolicited marketing communications, or attempt to reverse-engineer, copy, or compete with the Service. The Customer must not exceed the seat, workflow, message, or storage limits set out in the Order without quickler's agreement.
Each party will keep the other's confidential information confidential and use it only for the purposes of these terms, except where disclosure is required by law or to professional advisers under equivalent confidentiality obligations.
quickler warrants that it will provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided "as-is". quickler does not warrant that the Service will be uninterrupted or error-free, that outputs will be free from inaccuracies, or that the Service will meet any specific regulatory standard. All other warranties, conditions, and representations, whether express or implied by statute, common law, or otherwise, are excluded to the fullest extent permitted by law.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence or for fraud.
Subject to that, neither party is liable to the other for any (a) loss of profit, revenue, business, contracts, or anticipated savings; (b) loss of goodwill or reputation; (c) loss or corruption of data; or (d) indirect, special, or consequential loss, in each case howsoever arising.
Subject to the above, each party's total aggregate liability arising out of or in connection with these terms in any 12-month period is capped at the fees paid or payable by the Customer to quickler in that 12-month period.
The Customer will indemnify quickler against any loss, claim, or expense arising from (a) the Customer's breach of clauses 3, 4, or 8; (b) the unlawfulness of any Customer Data; or (c) any third-party claim relating to a report or output that the Customer has signed, issued, submitted, or relied upon.
Where quickler processes personal data on behalf of the Customer, the Customer is the data controller and quickler is the data processor. The processing is governed by the Data Processing Terms set out in Schedule 1, which form part of these terms and satisfy the parties' obligations under Article 28 of the UK GDPR.
Neither party is liable for delay or failure caused by events outside its reasonable control, provided it takes reasonable steps to mitigate.
These terms (together with the Order and Schedule 1) set out the entire agreement between the parties on their subject matter. Variations must be in writing and signed by both parties. Notices must be in writing and sent to the contact addresses on the Order. The terms may be assigned by quickler to a successor in connection with a sale of all or part of the business; otherwise neither party may assign without the other's written consent. No third party has rights under the Contract (Third Party Rights) (Scotland) Act 2017.
These terms are governed by the law of Scotland. The parties submit to the exclusive jurisdiction of the Scottish courts.
This Schedule forms part of the Customer Terms and applies whenever quickler processes personal data on behalf of the Customer in connection with the Service. Terms used here have the meaning given in the UK GDPR.
The Customer is the controller and quickler is the processor in respect of the personal data processed under the Service. Each party will comply with its own obligations under data-protection law.
Subject-matter: processing personal data submitted to the Service in order to provide the Service to the Customer. Duration: for the term of the Order, plus the post-termination data-export window in clause 6 of the main terms. Nature and purpose: capture, transcription, structuring, storage, model-assisted draft generation, and routing of report content. Categories of data subject: the Customer's personnel, the Customer's clients, occupants and employees of premises inspected, and other individuals whose data is included in captured content. Categories of personal data: name, contact details, phone number, voice recordings and transcripts, photographs, location data, and free-text notes about the inspected subject. The Customer must not submit special-category data unless it has notified quickler in advance and the parties have agreed appropriate additional safeguards.
quickler will process the personal data only on the Customer's documented instructions, which include these terms, the Order, and the Customer's reasonable use of the Service's configuration. quickler will inform the Customer if, in its opinion, an instruction infringes data-protection law.
quickler will ensure that persons authorised to process the personal data are under appropriate obligations of confidentiality.
quickler will implement appropriate technical and organisational measures to protect the personal data, having regard to the state of the art, the costs of implementation, and the nature of the processing. Current measures include encryption in transit, access control, segregated environments, supplier vetting, and routine backups.
The Customer authorises quickler's use of the sub-processors listed in the Privacy Policy as updated from time to time. quickler will give the Customer at least 14 days' notice before adding or replacing a sub-processor. The Customer may object on reasonable data-protection grounds within that period; if the parties cannot agree a resolution, the Customer may terminate the affected part of the Service. quickler remains liable for the acts and omissions of its sub-processors as if they were its own.
quickler will, taking into account the nature of the processing, assist the Customer by appropriate technical and organisational measures to respond to data-subject requests, and to comply with the Customer's obligations under Articles 32 to 36 of the UK GDPR.
quickler will notify the Customer without undue delay, and in any event within 72 hours, after becoming aware of a personal data breach affecting Customer Data, and will provide the information reasonably required for the Customer to comply with its breach-notification obligations.
Where quickler transfers personal data outside the UK, it relies on: (a) the UK-US Data Bridge (an extension of the EU-US Data Privacy Framework, in force since 12 October 2023) for transfers to US-based sub-processors certified under the Framework; (b) the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses otherwise; and (c) applicable adequacy decisions for transfers within the EEA. The current list of sub-processors, their countries, and the transfer mechanism relied on for each, is published in the Privacy Policy.
On termination of the Service, quickler will, at the Customer's choice, return or delete the personal data it processes on the Customer's behalf, save to the extent that retention is required by law.
quickler will make available to the Customer information reasonably necessary to demonstrate compliance with this Schedule, and will allow audits (including inspections) by the Customer or a mandated auditor on reasonable prior written notice, no more than once per year, during business hours, and subject to confidentiality. To the extent the Customer's audit rights are satisfied by independent third-party reports, quickler may rely on those.
Data-protection queries should be sent to philip@quickler.co. Complaints can also be made to the UK Information Commissioner's Office at ico.org.uk.