An FTTP install is finished when the light is good and the evidence is captured, not when the van pulls away. The handover pack is what the network owner, the customer and any future fault visit rely on. If the light reading was scribbled on a hand and typed up that evening, and the boundary-box photo is one of forty unlabelled shots, the sign-off is weaker than the work was. The fix is to capture the result the moment it is read.
Guide · Telecoms
Fibre installation sign-off app for the UK.
How to capture the handover evidence an FTTP install needs, light-level and splice results, routing and photos, at the point of completion, and produce a clean sign-off pack without the van write-up.
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The point
The sign-off is only as good as the evidence.
A handover pack that says pass with no photo of the boundary box, no light reading and no route record is a claim, not evidence. The install is signed off at the point of completion, with the results captured as the engineer reads them, or it is reconstructed later and trusted less.
What a handover pack holds
The evidence a fibre sign-off needs.
Optical results
Light levels and splices
Optical power meter readings and OTDR or splice results, recorded as the engineer reads them off the instrument, tied to the circuit reference.
The physical runRouting and boundary
Cable route, entry point, boundary box or CSP and the ONT position, photographed so the next visit finds the work without a phone call.
Sign-offHandover and customer
Job reference, engineer, date and time, customer sign-off where taken, and any snags flagged for the office rather than buried.
Standards
Work to the network owner's spec.
Openreach and other network owners set their own install and handover standards, and those change. This is not a substitute for your build contract or the current network specification. Confirm the required tests, thresholds and handover format with the network owner before you rely on any template.
Sign off from WhatsApp
No app install. No training.
The sign-off arrives as a WhatsApp chat. The engineer types the light reading, sends the boundary-box photo, and the handover pack generates itself.
The short version
- A fibre sign-off pack needs optical results (light levels, splice or OTDR), the physical run (route, boundary box, ONT), and the handover detail (job ref, engineer, time, customer sign-off).
- The evidence has to be captured at the point of completion, tied to the circuit reference, not reconstructed later.
- Network owners such as Openreach set their own install and handover standards, and they change. Work to the current network specification.
- The app records the light reading and splice result the engineer reads off the meter or OTDR. It is not the test instrument.
- The sign-off does not make the install good. The competent engineer and a passing light budget do.
The point
What a fibre sign-off is for
The sign-off pack is the record that an FTTP install was completed and tested to standard. It travels to the network owner as handover evidence, sits behind the customer's working service, and is the first thing a fault engineer reads when that service drops six months later. Its whole value is that it is accurate and complete at the point of completion.
Software does not make the install good. A competent engineer and a passing optical budget do. What the software does is make the evidence easy to capture as the engineer works, so the light reading, the splice result and the boundary-box photo land in one pack tied to one circuit, rather than scattered across a notebook, a camera roll and memory.
Optical evidence
Light levels and splice results
The core of the pack is the optical evidence: received light level from the optical power meter, splice loss or an OTDR trace where required, against the network owner's thresholds. The engineer reads the value off a calibrated instrument. Quickler records that value, with the circuit reference and a timestamp, and a photo of the meter display if you want it in the pack.
Quickler is not the power meter or the OTDR. It does not measure the fibre. It stores the result the engineer reads and binds it to the job, so the number in the handover pack is the number that was on the screen, not one remembered later. If the reading fails the threshold, the engineer flags it and the office sees the snag on the dashboard rather than finding it at handover.
Physical evidence
Routing, boundary and photos
The other half of the pack is the physical record: the cable route, the entry point, the boundary box or customer splice point, the ONT position, and the general standard of the finished work. This is what the next visit relies on, so photographs matter more than prose. A shot of the boundary box in place, the route at the entry point, and the ONT mounted saves the fault engineer a phone call and a wasted hour.
Quickler prompts for each photo at the point of completion, so the boundary-box shot is labelled and tied to the job the moment it is taken. No sorting forty photos at the desk, no mismatched images, no shot that turns out to be from the wrong property.
Standards and honesty
Work to the network spec
Openreach and other network owners set their own install and handover standards, including which tests are required, the acceptable thresholds, and the format of the handover pack. Those standards change. This guide and any template are a starting frame, not a substitute for your build contract or the current network specification. Confirm the required tests and format with the network owner before you rely on anything here.
Quickler builds the workflow to match the fields your network owner expects, captured once at build time. The engineer just answers the questions as they finish the job, and the pack comes out in the shape the handover team wants. The competent engineer and the passing light budget still carry the sign-off.
Questions, answered
What goes in a fibre installation sign-off pack?
Optical results (received light level, splice or OTDR result against the network owner's thresholds), the physical run (route, entry point, boundary box or CSP, ONT position, with photos), and the handover detail (job reference, engineer, date and time, customer sign-off where taken, and any snags). The exact fields follow the network owner's specification.
Does a fibre sign-off app replace the OTDR or power meter?
No. Quickler records the light level or splice result the engineer reads off a calibrated optical power meter or OTDR, with the circuit reference and a timestamp. It is not itself a measuring instrument and it does not test the fibre. The instrument measures; the app captures and binds the result to the job.
Does this meet Openreach handover requirements?
Openreach and other network owners set their own install and handover standards, and they change. Quickler builds the workflow to capture the fields your network owner expects, but this is not a substitute for the current network specification. Confirm the required tests, thresholds and handover format with the network owner before relying on any template.
Can the engineer sign off a fibre install over WhatsApp?
Yes. Quickler's sign-off workflow runs over the WhatsApp Business API. The engineer types the light reading, sends the boundary-box photo, and answers the handover questions in their existing WhatsApp chat. The completed pack generates automatically. No separate app or login is required.