Help centre

Contact and support.

Email hello@quickler.co for any question, problem, or feedback. I reply personally, usually within a few hours on weekdays.

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Email me directly

Email hello@quickler.co for any question, problem, or feedback. I reply personally, usually within a few hours on weekdays. Mark the subject [URGENT] if it is blocking a live job.

Bug reports

What to include

  1. 1

    Screenshots and steps

    A screenshot of the screen state, error, and URL bar, plus a short sequence of what you did. Specific beats it didn't work.

  2. 2

    When and which

    The date and time lets me match the server logs. Name the workflow or engineer so I can find the session.

  3. 3

    What you expected

    Knowing the expected outcome helps me tell whether it is a bug or working as designed.

Other requests

Features, billing, data

Features

Describe the problem

Tell me the problem you are solving rather than the solution. It often leads somewhere better.

 Billing

Include your firm name

For a Direct Debit issue, also contact your bank. They can halt a payment immediately.

 Data

UK GDPR requests

Access, deletion and portability go to the same address. Acknowledged within 48 hours, completed within 30 days.

Still stuck

Drop me a line

Email hello@quickler.co and we reply within one business day.

Message us All guides

Email hello@quickler.co for any question, problem, or feedback. I reply personally, usually within a few hours on weekdays. Mark the subject [URGENT] if it is blocking a live job.

Reporting a problem

The more detail you include, the faster I can fix it. The most useful reports cover:

Screenshots

A screenshot of exactly what you saw, the screen state, any error message, and the URL bar. If it happened mid-conversation on WhatsApp, a screenshot of that exchange helps too.

What you did

A short sequence of steps: "I opened workflow X, sent it to engineer Y, they replied with Z, and then..." The more specific the better, "it didn't work" is much harder to trace than "I clicked Send and the page went blank".

When it happened

The date and approximate time lets me match your report to the server logs and find the session.

Which engineer or workflow

If the problem is tied to a specific workflow or engineer, include the name. I can look up the conversation on my end without you having to paste raw message text.

What you expected to happen

Sometimes what looks like a bug is unexpected behaviour that is working as designed. Either way, knowing what you expected helps me understand whether it is a bug or a design problem.

Feature requests

Email is fine for these too. If you have a specific problem you are trying to solve, describe that rather than the solution, it often leads to something better than what you had in mind.

Billing

Include your firm name. For a Direct Debit problem, also contact your bank, they can halt a payment immediately.

Data requests

Subject access, deletion, and portability requests go to the same address. Acknowledged within 48 hours, completed within 30 days (UK GDPR).

Company

Quickler Ltd, Company SC882439

Still stuck? Email hello@quickler.co, we reply within one business day.