iAuditor is the market leader. That does not make it the right tool for every UK firm. This page covers why UK field services firms look for alternatives, what the main options are, and what the honest tradeoffs are between them.
SafetyCulture built iAuditor in 2012. It solved a real problem: paper inspection forms were a disaster. Digital was better. The app spread to 85,000 organisations across 95 countries.
That is also exactly the problem. A product built for 95 countries and 85,000 organisations is not built for your firm.
The complaint that comes up on Capterra, on G2, and in every conversation with an H&S manager who tried to roll it out is always the same one. Not the price. Not the features. The engineers stopped using it.
Here is what actually happens. The engineer arrives on site at 7am. Van to unload. Client watching. The app needs opening. Then a login. Then a template. The template is probably not quite right for this job. The engineer does the inspection. Fills in iAuditor in the car park on the way out. From memory.
The record says the inspection was completed. It was completed in the car park. This is not a DVSA-compliant record. It is not a useful H&S record. It is the appearance of one.
Per-seat pricing adds a second problem. Every person who needs access is a seat. The engineer, the office manager, the director who checks reports quarterly. all seats. A firm with 10 engineers and 5 office staff pays for 15. The pricing makes sense for large enterprises. For a UK SME with a mixed team, it penalises you for having an office.
GoAudits has been bootstrapping since 2016. They have real UK traction in construction, hospitality and retail. The template library is excellent. The reporting is clean. The price is lower. from around £10 per seat per month.
It is still an app. The login problem does not go away because the app is cheaper. Engineers who will not open iAuditor in the car park will not open GoAudits either.
German-built, UK customers, similar structure to iAuditor. Often cheaper for small teams. Less mature product, thinner UK support. Same app-based adoption risk.
Still the most common approach in UK SMEs. Free. Familiar. No training. The records are illegible, unsearchable, and impossible to produce when DVSA or HSE ask for them. The cost is not the subscription fee. The cost is the liability when the folder of paper checks cannot be found.
Quickler runs in WhatsApp. There is nothing to install. There is no login. The inspection workflow arrives in the engineer's existing WhatsApp chat. They reply to each question as a message. the same way they reply to anything else.
Pricing is per firm: £50 per month for 1 engineer, £100 for 4, £140 for 12, £300 for 30. The office manager, the director, anyone with dashboard access. none of them add to the cost.
The honest limitation: Quickler is not iAuditor. It does not have thousands of templates or enterprise integrations. It is built for UK firms with 1-30 field engineers doing structured compliance work. If you need enterprise quality management across hundreds of sites, iAuditor is probably still the right answer. If your engineers have stopped using iAuditor, it is not.
| Tool | Pricing model | Engineer experience | UK support |
|---|---|---|---|
| iAuditor | Per seat, from ~£19/seat/mo | App install + login required | Global support, UK timezone covered |
| GoAudits | Per seat, from ~£10/seat/mo | App install + login required | UK-focused team |
| Lumiform | Per seat, from ~£12/seat/mo | App install + login required | European HQ, UK customers served |
| Quickler | Per firm, £50-£300/mo | WhatsApp only, no install | UK-based, direct founder contact |
Pricing is approximate. Check each vendor's current pricing before making a decision.
The right question is not which tool has more features. It is which tool your engineers will actually complete on site.
If your engineers are desk-based, comfortable with new software, and completing inspections in environments with reliable internet. iAuditor or GoAudits are mature, well-supported products that will serve you well.
If your engineers are in vans, working in conditions where pulling out a phone to open an app feels like extra admin, and you have already tried iAuditor and found adoption dropped off. a WhatsApp-native workflow is worth testing. The engineers will use it because they already use WhatsApp for everything else.
The most common reason: the app adds friction at the point when engineers have tools in their hands. Login, template selection, photo upload. these take time that feels unreasonable on site. Engineers start completing forms in the van afterwards, from memory. The record exists but does not reflect what was actually observed in real time.
SafetyCulture's pricing changes. check their current pricing page for the exact figure. The cost scales per seat and typically reaches £150-£250 per month for a team of 10 engineers plus office staff on a standard plan. Quickler charges £140 per month for up to 12 engineers, regardless of how many office staff have dashboard access.
iAuditor is a dedicated inspection app. Quickler runs in WhatsApp. Engineers using iAuditor install the app, log in, and complete forms inside it. Engineers using Quickler receive questions in their existing WhatsApp chat and reply to them. iAuditor has a larger template library and more configuration options. Quickler has higher on-site completion rates because engineers already know how to use WhatsApp.
iAuditor has a free plan capped at 5 templates. GoAudits has a limited free tier. Quickler offers a free trial. For firms running compliance reporting across multiple workflows at scale, free plans are not sufficient. the meaningful comparison is between paid tiers.
No app install. No per-seat pricing. Engineers use the phone they already have. Free trial, setup under a week.