Guide · Care homes
Quickler guide · Quickler Ltd

Accident, incident and RIDDOR reporting in care homes.

Check a home's incident records on site. Quickler writes up what you find, and flags what may need reporting.
IN SHORT

A care home logs falls, skin tears, medication errors and near misses all the time. Most stay in the home. A few must be reported by a deadline. The risk is missing one, or reporting it late.

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The short version
  • Log every accident and incident, then review them for patterns.
  • Some work-related events must go to the HSE under RIDDOR 2013, by a deadline.
  • RIDDOR covers work-related harm. Not every resident fall is reportable.
  • Some events also go to the regulator: CQC in England, the Care Inspectorate in Scotland.
  • Quickler records the facts. It does not decide what is reportable. You or the registered person decide.
Writing an incident down is only the start.

Most falls are logged and reviewed in the home. A few must go to the HSE under RIDDOR, or to the regulator, by a deadline. You need to see which ones.

What can happen to an incident.
The home's own recordWhat happened, who was there, what was done. Then a review for patterns.Log
Report to the HSESome work-related deaths, specified injuries and dangerous occurrences go to the HSE under RIDDOR 2013.RIDDOR
Tell the regulatorSome events go to CQC or the Care Inspectorate. This is separate from RIDDOR.Notify
A late report is worse than the incident.

Reports have deadlines. An incident in a folder for a fortnight can miss them. Write it down when it happens, and someone can decide in time.

No app. No training.

Say what you see, or send a photo. Quickler writes it up, and each fault becomes a job.

When is it reportable to the HSE?RIDDOR

RIDDOR 2013 covers work-related deaths, specified injuries, some injuries to non-workers, some diseases and dangerous occurrences. Each has its own deadline.

The key word is work-related. A fall from a resident's own frailty is not automatically reportable. A fall caused by how the work was done may be. Check the current HSE guidance case by case. This is general information, not legal advice.

Telling the regulator is separateNotifications

A RIDDOR report does not replace a notice to the regulator. One incident can need both, one, or neither. The lists and deadlines differ in England, Scotland, Wales and Northern Ireland. Use the current guidance from the HSE and the regulator.

What Quickler does and does not doScope, honestly

Quickler writes down what happened, when, where and who, with photos. It lists each fault with its place, and each becomes a job.

It does not decide what is reportable. It is not a care records system. Clinical detail stays in the home's own records.

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