Care homes · Compliance

Care home compliance software, run on WhatsApp.

A UK care home has to stay on top of mock inspections, infection control, health and safety, medication storage, safeguarding, care plan reviews, staff training, food hygiene and accident reporting. Quickler runs each as a WhatsApp workflow your staff already know how to use, and gives the group one dashboard across every home.

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Free forever: 20 reports a month. No card, no trial clock.

The problem

The compliance load lands on one desk.

A registered manager carries the mock inspection, the infection control audit, the health and safety walk, the medication storage check, the safeguarding review, the care plan audit and the training matrix, on top of running the home. Most of it lives in paper folders or an app nobody opens on the floor, so the record gets back-filled from memory and the evidence is thin when a regulator asks.

One platform, every recurring check

What a care home runs on it.

Mock inspection

CQC or Care Inspectorate walk

Walk the home against the framework the inspector uses and gather the evidence before the real visit, not after it.

 Infection control

IPC environment audit

Hand hygiene, PPE stock, cleaning standards and the environment checked against the code of practice on infections.

 Safety and safeguarding

H&S and safeguarding

Falls, moving and handling, hoists, fire and legionella, plus the safeguarding review, each finding tied to a photo and an owner.

No app. No login.

How your staff answer.

  1. 1

    Text when it is quick

    Each prompt arrives in the staff member's own WhatsApp and they tap back a short answer. Nothing to install, nothing to log in to.

  2. 2

    Voice note when hands are full

    Mid-corridor, mid-round, they hold the button and talk. Quickler turns the voice note into the written record.

  3. 3

    Photo as the evidence

    The wedged fire door, the medication fridge temperature, the cluttered exit. A photo against the finding, timestamped and tied to a location.

For the group

One dashboard across every home.

A regional quality lead sees each home's compliance position, its overdue actions and its evidence, without chasing a manager for a spreadsheet. Paper folders in fifteen buildings can never give a group that view. Quickler does it as a by-product of the checks your team already runs.

Honest boundary

What quickler is not.

Quickler audits the environment, the premises and the process, and turns each finding into an action with an owner and a date. It is not a care records system, it is not an eMAR, and it is not a clinical record of any resident. It does not hold care plans or medication administration rounds, and it does not perform statutory examinations such as the LOLER thorough examination or the fire and legionella risk assessments.

It sits alongside your care planning and eMAR system, which stays the single source of truth for anything clinical. Quickler is the audit and evidence layer around it. Ask us if that distinction matters for your group.

Pricing

Only pay for who works.

Most compliance apps charge per seat, so every bank worker and every new home costs more whether or not they file a thing. Quickler charges 20 pounds per active user a month, and dormant users are free. Add every manager, care worker and bank worker across the group, and pay only for who actually filed something.

Free
£0/mo
20 reports a month
Up to 10 photos per report. Unlimited users. Free forever.
Paid
£20 per active user / mo
Only pay for who works. Dormant users free.
Unlimited reports, photos and workflows.

Big team? Talk to us. Talk to us. Billed monthly in arrears by UK Direct Debit. No setup fee.

See it on your own home

A quiet ten-minute look.

Try the demo on your own phone, or book a short call and we will walk one of your homes through it. Free forever on 20 reports a month, no card and no trial clock. Setup to first live workflow usually takes under a week.

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UK care home compliance is not one job. It is a stack of recurring checks a registered manager has to keep on top of at once: mock CQC or Care Inspectorate inspections, infection prevention and control, health and safety, medication storage, safeguarding, care plan reviews, the staff training and supervision matrix, food hygiene, and accident and RIDDOR reporting.

Care home compliance software is what pulls those checks off paper and into one place, so evidence is captured on the day and the group can see every home at once. This page sets out what each area covers, how often it recurs, and how quickler runs it over WhatsApp with no app. It also states plainly what quickler is not.

The short version

  • A UK care home keeps mock inspections, IPC, H&S, medication storage, safeguarding, care plan reviews, a training matrix, food hygiene and accident/RIDDOR records on a recurring cycle. See our UK compliance inspection frequency guide for how often each recurs.
  • Quickler runs each area as a WhatsApp workflow. Staff answer by text, voice note or photo. No app, no login.
  • The group gets one dashboard across every home, with overdue actions and photo-backed evidence.
  • Quickler is not a care records, eMAR or clinical system. It is the audit and evidence layer that sits alongside one.
  • Under UK GDPR the home is the data controller and quickler is the processor, acting on your instructions.
  • Pricing is £20 per active user per month with a £20 monthly minimum, plus a free tier of 20 reports a month, extra dormant users always free.

What has to be kept

The compliance a UK care home carries

These are the recurring areas most UK care homes structure their compliance around. Quickler runs each as its own workflow, so the evidence for each is captured on the day and dated.

How often each recurs

The recurring cycle

The value of software here is not the single check. It is the recurring cadence, run reliably, with the evidence dated as it happens. Some areas are daily or weekly, such as medication fridge temperatures and kitchen checks. Some are monthly, such as the infection control walk and the health and safety audit. Some are quarterly or on a rolling review, such as care plans and safeguarding. Some are event-driven, such as an accident record or a RIDDOR report.

Quickler holds the schedule and prompts the right person at the right time. The monthly care home compliance checklist sets out a typical month, and the inspection frequency guide covers how often the wider set recurs. Because every finished check is timestamped, the dated trail is the evidence a regulator wants to see.

How it runs

A workflow per area, one dashboard for the group

Each area above is a workflow. The person doing the check receives the prompts in their own WhatsApp and replies by text, voice note or photo. There is nothing to install and no login. Voice notes are transcribed automatically, and a photo can be attached against any finding as timestamped evidence.

When a check is finished, quickler produces a shareable web report and a permanent record, with optional PDF and CSV export, and turns each issue into an action with an owner and a date. For a group, a regional quality lead sees every home's position on one dashboard, without chasing a manager for a spreadsheet. See care home audit software for the mechanics, and quickler for care homes for the overview. Domiciliary and home care teams run the same way, from the domiciliary care audit app.

The honest boundary

What quickler is not

This matters, so we state it on every care page. Quickler audits the environment, the premises and the process. It is not a care records system, it is not an eMAR, and it is not a clinical record of any resident. It does not hold care plans or medication administration rounds, and it does not perform statutory examinations such as the LOLER thorough examination or the fire and legionella risk assessments.

It sits alongside your care planning and eMAR system, which stays the single source of truth for anything clinical. Quickler is the audit and evidence layer around it. When we say quickler runs a medication storage check, we mean the storage conditions, temperatures and stock, not the administration of any drug to any resident. If that distinction matters for your group, ask us.

Data ownership

Who owns the data

You do. Under UK GDPR the care home is the data controller and quickler is your processor, acting only on your instructions. You decide what each workflow captures, and we would always encourage keeping identifiable resident detail to the minimum a check actually needs. Erasure is available on request to hello@quickler.co.

On pricing: £20 per active user per month with a £20 monthly minimum, plus a free tier of 20 reports a month, extra dormant users always free. An active user is someone who completed at least two workflows that month, so you can add every manager, care worker and bank worker across the group and pay only for who actually files something. Everything is unlimited on a paid account, so anyone who reads but never files adds nothing to the cost.

Care home compliance, answered

What compliance does a UK care home have to keep on top of?

The recurring set is mock CQC or Care Inspectorate inspections, infection prevention and control, health and safety, medication storage, safeguarding, care plan reviews, the staff training and supervision matrix, food hygiene, and accident and RIDDOR reporting. Each recurs on its own cadence, from daily temperature checks to quarterly reviews and event-driven incident records.

Is quickler a care records or eMAR system?

No, and we are honest about that. Quickler is not a care records, eMAR or clinical system, and it does not replace one. It is the audit and evidence layer that captures your checks and inspections, so it sits alongside your care records system rather than replacing it.

How does care home compliance software help across a group?

It gives a regional quality lead one dashboard across every home, showing each home's compliance position, its overdue actions and its photo-backed evidence, without chasing managers for spreadsheets. Because every check is completed in WhatsApp and dated automatically, the group view is a by-product of the work rather than a separate reporting task.

Does it satisfy CQC or the Care Inspectorate?

Quickler gives you clean, dated, photo-backed evidence that your checks were done, which is what inspectors want to see. It does not award or guarantee any rating, and we make no compliance claim on your behalf. Whether your specific evidence satisfies a regulator is a judgement for you and your inspector.

Who owns the data?

You do. Under UK GDPR the care home is the data controller and quickler is your processor, acting on your instructions. You can ask us to erase records by emailing hello@quickler.co.

What does it cost?

Pricing is £20 per active user per month with a £20 monthly minimum, plus a free tier of 20 reports a month, extra dormant users always free. An active user is someone who completed at least two workflows that month, and dormant users are free. There is a free forever tier of 20 reports a month with up to 10 photos per report, no card and no trial clock.

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