Support / Troubleshooting

Troubleshooting.

The most common Quickler problems and how to fix them fast. If none of these solve it, message us and we reply in person within one business day.

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Most common

Start with these.

No intro message

Check the number (07 or +447), WhatsApp on the same number, unblock our sender, or remove and re-add.

Reports

PDF looks wrong

A question added mid-run, a sideways photo, or an unparsed answer. Check the run details on the dashboard.

Access

Can't sign in

Magic links expire after 15 minutes and work once. Request a fresh one and wait a moment between tries.

Mid-run and limits

Stopped halfway, or hit a limit?

Partial answers are saved: an engineer can reply to the same WhatsApp chat any time and pick up where they left off. Hit a workflow or engineer limit? Click the upgrade prompt on the dashboard and pay the pro-rata difference for the rest of the cycle.

Still stuck?

We will get you unblocked.

Email us the reference code from any error page, or just describe what is happening. We reply in person within one business day.

hello@quickler.co More guides

Engineer isn't receiving the intro message

Check the number. Country code matters — UK mobiles are 07 or +447.
WhatsApp must be installed on the same number as the mobile account.
If the engineer has blocked unknown numbers, ask them to unblock Quickler's sender.
Still nothing? Remove the engineer and re-add.

Engineer stopped halfway through

Partial answers are saved. They can reply to the same WhatsApp chat at any time and pick up where they left off.

PDF looks wrong

Missing question: did you add it after the run started? Runs use the workflow version they were sent with.
Photo sideways: WhatsApp sometimes strips rotation data. Ask the engineer to retake the photo held upright.
Missing answer: the engineer may have skipped the question or replied with something the system couldn't parse. Check the run details on the dashboard.

Error page with a reference code

We're notified automatically. If it's blocking you, email hello@quickler.co with the reference code.

Hit the workflow or engineer limit

Click the upgrade prompt on the dashboard. You pay the pro-rata difference for the rest of the cycle.

Magic links expire after 15 minutes. Request a new one.
Each link works once.
If you've requested several links in a short time, wait a few minutes before trying again.

Something else

Email hello@quickler.co and we reply within one business day.