Care Inspectorate compliance software Scotland Care Inspectorate self-evaluation Care Inspectorate mock inspection checklist Care Inspectorate grades explained Care home compliance software UK Medication storage audit

Care homes · Scotland

Care home compliance software for Scotland.

Q: How much does quickler cost for a care home?

Quickler is 20 pounds per active user a month, where an active user is someone who completed at least two workflows that month, with a 20 pound minimum, dormant users free. There is a free tier of 20 reports a month and up to 10 photos per report, no card and no trial clock. A team with several occasional filers often pays far less than a per-seat tool.

A Scottish residential or nursing home keeps mock inspections, medication storage, infection control, falls and moving-and-handling, fire and legionella, adult support and protection, care plan reviews, training and kitchen checks on a recurring cycle, all judged against the Care Inspectorate framework. Quickler runs each as a WhatsApp workflow your staff already know how to use, and gives the group one dashboard across every home. No app to install.

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Free forever: 20 reports a month. No card, no trial clock.

The point

A Scottish care home is measured against the Care Inspectorate framework.

In Scotland the Care Inspectorate regulates care homes, not CQC, which applies in England only. A home is judged against the Health and Social Care Standards and the quality framework How good is our care and support?, organised into key questions and graded on a six-point scale from unsatisfactory to excellent. So compliance software for a Scottish home is really evidence software: it captures each recurring audit and the proof behind each grade, so an inspection confirms what you already know rather than surprising you.

One platform, every recurring check

What a Scottish care home runs on it.

Mock inspection

Care Inspectorate self-evaluation walk

Walk the home against the key questions the inspector uses and grade yourself honestly on the six-point scale, before the real visit rather than after it.

Medication and IPC

Medication storage and infection control

Fridge and room temperatures, controlled drugs storage, stock and expiry, plus hand hygiene, PPE stock and cleaning standards. The Care Inspectorate expects safe medication practice.

Safety and protection

Falls, fire, legionella and ASP

Falls and moving-and-handling, hoists under LOLER, fire safety, water safety, and the adult support and protection review, each finding tied to a photo and an owner.

How it works

Each recurring audit becomes a WhatsApp workflow.

Build a workflow for a medication storage check, an infection control walk or a whole key question. The registered manager or a nominated staff member walks the home and answers each prompt in WhatsApp with text, a voice note or a photo, tied to the quality indicator it evidences. The home grades itself honestly on the six-point scale from unsatisfactory to excellent, and each finding becomes an action in the improvement plan with an owner and a date. A group running several homes sees each one's self-evaluation position on a single dashboard.

A manager's round, start to finish

How a Monday round becomes evidence.

1
The prompt arrives in WhatsApp
On the schedule you set, the registered manager or a nominated staff member gets the first prompt in their own WhatsApp. Nothing to open, nothing to log in to.
2
They answer as they walk the home
Against each check they reply with a short message, a voice note, or a photo of what they see. The medication fridge temperature, the missing wet-floor sign, the wedged fire door, the care plan they reviewed. Captured on the day, not remembered on Friday.
3
The evidence and grade write themselves
Quickler transcribes the voice notes and structures every answer against the quality indicator it evidences, with the photo tied to the finding, timestamped and dated.
4
Each gap becomes an action
A weak indicator becomes an action with an owner and a date, so self-evaluation is a live improvement plan, not a filed judgement. A group over several homes sees each one's position on one dashboard.

Run compliance on WhatsApp

No app install. No training.

Your staff already use WhatsApp. The workflow arrives in their existing chat, the report and improvement plan generate themselves, and setup to first live workflow usually takes under a week. Quickler is not a care record or eMAR system and does not hold resident care data.

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Search for care home compliance software and most results are English tools built around CQC. A Scottish residential or nursing home answers to the Care Inspectorate, is judged against the Health and Social Care Standards and the quality framework How good is our care and support?, and is graded on a six-point scale from unsatisfactory to excellent. Software that assumes the English system quietly steers a Scottish home towards the wrong evidence.

This page sets out the recurring audits a Scottish care home actually keeps on top of, expressed against the Care Inspectorate framework and Scottish law, and how quickler runs each as a WhatsApp workflow with no app. It also states plainly what quickler is not. For the England equivalent, see care home compliance software UK.

The short version

In Scotland the Care Inspectorate regulates care homes. CQC applies in England only, so the framework, the grades and the law are different.
A home is judged against the Health and Social Care Standards and the quality framework How good is our care and support?, organised into key questions and graded on a six-point scale from 1 unsatisfactory to 6 excellent.
The recurring audits, medication storage, IPC, falls and moving-and-handling, hoists under LOLER, fire and legionella, adult support and protection, care plan reviews, training and supervision, and kitchen checks, are the evidence behind those grades.
Adult safeguarding in Scotland is under the Adult Support and Protection (Scotland) Act 2007, known as adult support and protection or ASP, not the English safeguarding regime.
Fire safety in Scotland is the Fire (Scotland) Act 2005 and the Fire Safety (Scotland) Regulations 2006, not the English fire safety order.
Quickler runs each audit as a WhatsApp workflow, with one dashboard across your homes. No app, no login.
Quickler captures audit and evidence. It is not a care record, eMAR, care management or clinical system, and holds no resident care data.

The framework

What compliance looks like for a Scottish home

The Care Inspectorate assesses a Scottish care home against the Health and Social Care Standards, which set out what people should expect from their care, and its quality framework How good is our care and support?, which organises the evaluation into key questions. These cover how good the care and support is, how good the setting is, how good the staffing is, and how good the leadership is. Each key question breaks into quality indicators, and a home is graded on a six-point scale from 1 unsatisfactory to 6 excellent, unlike the four-word CQC ratings used in England.

Keeping on top of compliance means running that same evaluation on yourself, continuously and honestly, through the recurring audits below, so you find the gaps an inspector would find while there is still time to close them. Always work from the current published framework, standards and law, as the Care Inspectorate updates its guidance, and treat this page as general information, not regulatory advice.

What has to be kept

The recurring audits a Scottish care home carries

These are the recurring areas most Scottish care homes structure their compliance around. Each is evidence behind a quality indicator, and quickler runs each as its own workflow so the record is captured on the day and dated.

Mock inspection. A dry run against the key questions before the real visit, grading yourself on the six-point scale. See the Care Inspectorate mock inspection checklist and Care Inspectorate self-evaluation.
Medication storage and administration. Fridge and room temperatures, controlled drugs storage, stock and expiry. The Care Inspectorate expects safe medication practice. See the medication storage audit.
Infection prevention and control. Hand hygiene, PPE stock, cleaning standards and the environment. See the IPC audit for care homes.
Falls and moving-and-handling. Falls patterns, safe transfers, and hoists under the LOLER thorough examination regime.
Fire and water safety. Fire safety under the Fire (Scotland) Act 2005 and the Fire Safety (Scotland) Regulations 2006, and legionella awareness across the water system.
Adult support and protection. A periodic review that referrals, records and staff awareness are where they should be under the Adult Support and Protection (Scotland) Act 2007. See the adult protection audit.
Care plan reviews. A structured check that personal plans are current and person-centred, recording that the review happened without copying the plan into quickler.
Training and supervision. A live matrix of who is trained, who is due, and who has had supervision.
Kitchen and food hygiene. Kitchen checks against the Food Standards Scotland approach.
Accidents and incidents. Incident capture with photos. Certain events are notifiable to the Care Inspectorate, and RIDDOR still applies UK-wide to the HSE for work-related incidents.

The audit map

Each audit, what it looks at, and where the evidence sits

This is the recurring set at a glance: the care-home audit, what it looks at, the evidence quickler captures, and the six-point self-grade you record against it. Always work from the current published framework and standards for the authoritative expectations.

Care-home audit	What it looks at	Evidence quickler captures	Self-grade
Medication storage	Fridge and room temperatures, controlled drugs storage, stock and expiry	Temperature reading, photo of the store, dated finding	1 to 6
Infection prevention and control	Hand hygiene, PPE stock, cleaning standards, the environment	Photo of the area, observation against the indicator	1 to 6
Falls and moving-and-handling	Falls patterns, safe transfers, hoists under LOLER	Note that the LOLER examination is in date, photo of equipment	1 to 6
Fire safety	Escape routes, fire doors, alarms, under the Fire (Scotland) Act 2005	Photo of a wedged door or blocked exit, dated observation	1 to 6
Legionella and water safety	Temperatures, flushing, awareness across the water system	Reading and note that the risk assessment is current	1 to 6
Adult support and protection	Referrals, records and staff awareness under the ASP (Scotland) Act 2007	Observation that referrals and records are in order	1 to 6
Care plan review	Personal plans are current and person-centred	Note THAT the plan was reviewed, not the plan itself	1 to 6
Training and supervision	Who is trained, who is due, who has had supervision	Observation against the matrix, dated	1 to 6
Kitchen and food hygiene	Kitchen checks against Food Standards Scotland	Photo of the area, dated observation	1 to 6

Each self-grade feeds the self-evaluation, and each gap becomes an action in the improvement plan with an owner and a date.

How quickler helps

Each audit as a WhatsApp workflow

Quickler turns a recurring audit, or a whole key question, into a workflow that runs over the WhatsApp Business API. The registered manager or a nominated staff member walks the home and answers each prompt in their existing WhatsApp chat, with text, a voice note or a photo tied to the indicator it evidences. The home grades itself on the six-point scale, and the report generates automatically.

Every finding becomes an action in the improvement plan with an owner and a date, so self-evaluation becomes live improvement work rather than a document filed until the next inspection. A group running several registered homes sees each one's self-evaluation position on a single dashboard, so a regional or responsible-individual view is one screen rather than a stack of spreadsheets.

Scope, honestly

The audit and evidence layer, not the care record

Quickler audits the environment, the premises and the process, and turns each finding into an action with an owner and a date. It is not a care records system, it is not an eMAR, and it is not a clinical record of any resident. It does not hold personal plans or medication administration rounds, and it does not perform statutory examinations such as the LOLER thorough examination or the fire and legionella risk assessments.

For medication and care plans, quickler records that the check was done and captures the evidence, without copying a resident's personal or clinical data into quickler. Those records stay in your care planning and eMAR system, which remains the single source of truth for anything clinical. When we say quickler runs a medication storage check, we mean the storage conditions, temperatures and stock, not the administration of any drug to any resident. Quickler is the audit and evidence layer that sits alongside the care system.

Quickler is not affiliated with or endorsed by the Care Inspectorate, and whether your evidence satisfies an inspection is a judgement for you and your inspector.

Pricing

You only pay for who works

Quickler is £20 per active user per month with a £20 monthly minimum, plus a free tier of 20 reports a month, extra dormant users always free. An active user is someone who completed at least two workflows that month, so you add every manager, nurse, care worker and bank worker across the group and only pay for who actually files. Dormant users are free. The free tier gives you 20 reports a month and up to 10 photos per report, with no card and no trial clock, so a single home can trial its recurring audits before paying anything.

For a Scottish care buyer

The questions a manager asks before switching

Choosing software for a regulated home is a careful decision. Here are the honest answers to what Scottish care managers ask us first.

Where is our data held, and who owns it? Your home is the data controller and Quickler is your processor, acting on your instructions under UK GDPR. Data is held on servers in the EU. You can ask us to export or erase records by emailing hello@quickler.co. We are Quickler Ltd, a company registered in Scotland (SC882439), ICO registered (C1910464).

Will it actually satisfy the Care Inspectorate? Quickler gives you clean, dated, photo-backed evidence that your audits and self-evaluation were carried out, which is what a scrutiny process looks for. It does not award or guarantee a grade, and we are not affiliated with or endorsed by the Care Inspectorate. Whether your evidence satisfies an inspection is a judgement for you and your inspector.

Our staff are not all confident with technology. That is the point of running it in WhatsApp. There is no app to install and no login to remember. If a staff member can send a WhatsApp message, a voice note or a photo, they can complete a Quickler check. Nothing new to learn.

Is it a care records system? No, and we are clear about that. Quickler is the audit and evidence layer. It sits alongside your care management or eMAR system, which stays the single source of truth for anything clinical. You do not move resident care data into Quickler.

What does it cost to try? Nothing to start. The free tier is 20 reports a month with no card and no trial clock, so you can run a real audit on your own home before deciding.

Questions, answered

What is care home compliance software in Scotland?

It is software that helps a Scottish residential or nursing home keep on top of the recurring audits behind a Care Inspectorate inspection: medication storage, infection control, falls and moving-and-handling, fire and legionella, adult support and protection, care plan reviews, training and kitchen checks, all self-evaluated against the Health and Social Care Standards and the quality framework How good is our care and support?, and graded on the six-point scale from 1 unsatisfactory to 6 excellent. Quickler does this as WhatsApp workflows with one dashboard across your homes. It is not a care record or clinical system and holds no resident care data.

Is this the same as CQC compliance software?

No. CQC and its four-word ratings apply in England only. In Scotland the Care Inspectorate uses the Health and Social Care Standards and the quality framework How good is our care and support?, with a six-point grade scale, so the evidence a Scottish home needs is different. Adult safeguarding is under the Adult Support and Protection (Scotland) Act 2007, and fire safety is under the Fire (Scotland) Act 2005 and the Fire Safety (Scotland) Regulations 2006. For the England equivalent, see our care home compliance software UK guide.

Does quickler replace our care records or eMAR system?

No, and it is not meant to. Quickler is the audit and evidence layer. For medication and care plans it records that the check was done and captures the evidence, without copying a resident's personal or clinical data into quickler. Personal plans, medication administration records and personal care logs stay in your care planning system, which remains the single source of truth. Quickler is not a care record, care management, eMAR or clinical system.

How much does quickler cost for a care home?

Quickler is £20 per active user a month, where an active user is someone who completed at least two workflows that month, with a £20 minimum, dormant users free. There is a free tier of 20 reports a month and up to 10 photos per report, no card and no trial clock. A team with several occasional filers often pays far less than a per-seat tool.

How does quickler handle adult support and protection and fire safety in Scotland?

Adult safeguarding in Scotland is under the Adult Support and Protection (Scotland) Act 2007, known as adult support and protection or ASP, and quickler runs a periodic review that referrals, records and staff awareness are in order. Fire safety in Scotland is under the Fire (Scotland) Act 2005 and the Fire Safety (Scotland) Regulations 2006, not the English fire safety order, and quickler captures the environment check, not the fire risk assessment itself. Always work from the current published law.

Is quickler affiliated with the Care Inspectorate?

No. Quickler is not affiliated with or endorsed by the Care Inspectorate, and whether your evidence satisfies an inspection is a judgement for you and your inspector. This page is general information, not regulatory advice, and you should always work from the current published framework, standards and law.

Related guides

Care Inspectorate (Scotland)