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Care homes · Wales

Care Inspectorate Wales compliance software.

A Welsh care home keeps mock inspections, medication management, infection prevention and control, safeguarding, falls and moving-and-handling, premises and fire safety, nutrition, care planning and governance on a recurring cycle, all judged against Care Inspectorate Wales and the quality-of-care framework under RISCA. Quickler runs each as a WhatsApp workflow your staff already know how to use, and gives the provider one dashboard across every service. No app to install.

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Free forever: 20 reports a month. No card, no trial clock.

The point

A Welsh care home is measured against Care Inspectorate Wales.

In Wales the regulator is Care Inspectorate Wales, CIW, not CQC, which applies in England only, not the Care Inspectorate, which applies in Scotland, not RQIA in Northern Ireland and not HIQA in Ireland. CIW registers and inspects care homes and domiciliary care under the Regulation and Inspection of Social Care (Wales) Act 2016, known as RISCA, and its regulations. A service is expected to show ongoing compliance and quality of care, with a Responsible Individual and a manager accountable for it, and to complete an annual quality-of-care review. So compliance software for a Welsh home is really evidence software: it captures each recurring audit and the proof behind it, so an inspection confirms what you already know rather than surprising you.

One platform, every recurring check

What a Welsh care home runs on it.

Self-assessment

CIW self-assessment walk

Walk the service against the themes an inspector looks at and record your own judgement honestly, before the visit rather than after it. A Responsible Individual and manager must be able to demonstrate ongoing compliance and quality of care, not just at inspection.

Medication and IPC

Medication management and infection control

Fridge and room temperatures, controlled drugs storage, stock and expiry, plus hand hygiene, PPE stock and cleaning standards. CIW expects safe medication management and effective infection prevention and control.

Safety and protection

Safeguarding, falls, premises and fire

Adult safeguarding under the Social Services and Well-being (Wales) Act 2014, falls and moving-and-handling, hoists under the relevant examination regime, premises and fire safety, each finding tied to a photo and an owner.

How it works

Each recurring audit becomes a WhatsApp workflow.

Build a workflow for a medication management check, an infection prevention and control walk or a whole quality theme. The manager or a nominated staff member walks the service and answers each prompt in WhatsApp with text, a voice note or a photo, tied to the standard or regulation it evidences. The service records its own honest judgement against each theme, and each finding becomes an action in the improvement plan with an owner and a date. A provider running several services sees each one's self-assessment position on a single dashboard.

A manager's round, start to finish

How a Monday round becomes evidence.

1
The prompt arrives in WhatsApp
On the schedule you set, the manager or a nominated staff member gets the first prompt in their own WhatsApp. Nothing to open, nothing to log in to.
2
They answer as they walk the service
Against each check they reply with a short message, a voice note, or a photo of what they see. The medication fridge temperature, the missing wet-floor sign, the wedged fire door, the care plan they reviewed. Captured on the day, not remembered on Friday.
3
The evidence writes itself
Quickler transcribes the voice notes and structures every answer against the standard or regulation it evidences, with the photo tied to the finding, timestamped and dated.
4
Each gap becomes an action
A weak theme becomes an action with an owner and a date, so self-assessment is a live improvement plan, not a filed judgement. A provider over several services sees each one's position on one dashboard.

Run compliance on WhatsApp

No app install. No training.

Your staff already use WhatsApp. The workflow arrives in their existing chat, the report and improvement plan generate themselves, and setup to first live workflow usually takes under a week. Quickler is not a care record or eMAR system and does not hold resident care data.

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Search for Care Inspectorate Wales compliance software and most results are English tools built around CQC. A Welsh care home answers to Care Inspectorate Wales, CIW, is registered and inspected under the Regulation and Inspection of Social Care (Wales) Act 2016, known as RISCA, and its regulations, and is expected to run an annual quality-of-care review with a Responsible Individual and manager accountable for ongoing compliance. Software that assumes the English system quietly steers a Welsh service towards the wrong evidence.

This page sets out the recurring audits a Welsh care home actually keeps on top of, expressed against Care Inspectorate Wales and Welsh law, and how quickler runs each as a WhatsApp workflow with no app. It also states plainly what quickler is not. For the equivalents across the British Isles, see care home compliance software UK, Scotland, Northern Ireland and Ireland, and the five regulators, one job essay for the wider picture.

The short version

In Wales the regulator is Care Inspectorate Wales, CIW. CQC applies in England only, the Care Inspectorate in Scotland, RQIA in Northern Ireland and HIQA in Ireland, so the framework, the judgements and the law are different.
CIW registers and inspects care homes and domiciliary care under the Regulation and Inspection of Social Care (Wales) Act 2016, known as RISCA, and its regulations. Always work from the current published version.
Inspections consider themes such as wellbeing, care and support, environment, and leadership and management. CIW does not use a numeric grade scale, so check current CIW guidance for the exact terminology.
A service completes an annual quality-of-care review, keeps its statement of purpose current, and must have a Responsible Individual and a manager accountable for ongoing compliance and quality of care.
The recurring audits, medication management, infection prevention and control, safeguarding, falls and moving-and-handling, premises and fire safety, nutrition, care planning, and governance and staffing, are the evidence behind those judgements.
Adult safeguarding in Wales is under the Social Services and Well-being (Wales) Act 2014, not the English safeguarding regime.
Wales has its own Welsh-language duties, the Active Offer of Welsh-language care. A service records how it meets Welsh-language needs, and quickler captures that evidence like any other observation.
Quickler runs each audit as a WhatsApp workflow, with one dashboard across your services. No app, no login.
Quickler captures audit and evidence. It is not a care record, eMAR, care management or clinical system, and holds no resident care data.

The framework

What compliance looks like for a Welsh care home

Care Inspectorate Wales assesses a Welsh care home under the Regulation and Inspection of Social Care (Wales) Act 2016, known as RISCA, and its regulations, against national standards and a quality-of-care framework. Inspections consider themes such as wellbeing, care and support, environment, and leadership and management, and a service is expected to keep its statement of purpose current and complete an annual quality-of-care review. CIW does not use a numeric grade scale, so it describes findings in general terms rather than awarding a number. Check the current published CIW guidance for the exact terminology it uses.

Keeping on top of compliance means running that same assessment on yourself, continuously and honestly, through the recurring audits below, so you find the gaps an inspector would find while there is still time to close them. A Responsible Individual and a manager must be able to demonstrate ongoing compliance and quality of care, not only on the day of a visit. Always work from the current published standards and regulations, as Care Inspectorate Wales updates its guidance, and treat this page as general information, not regulatory advice.

What has to be kept

The recurring audits a Welsh care home carries

These are the recurring areas most Welsh care homes structure their compliance around. Each is evidence behind a standard or regulation, and quickler runs each as its own workflow so the record is captured on the day and dated.

Self-assessment. A dry run against the themes an inspector looks at, recording your own honest judgement, and feeding the annual quality-of-care review. See the wider framing in care home compliance software UK.
Medication management. Fridge and room temperatures, controlled drugs storage, stock and expiry. CIW expects safe medication management. See the medication storage audit.
Infection prevention and control. Hand hygiene, PPE stock, cleaning standards and the environment. See the IPC audit for care homes.
Safeguarding and protection. A periodic review that referrals, records and staff awareness are where they should be under the Social Services and Well-being (Wales) Act 2014. See the safeguarding audit.
Falls and moving-and-handling. Falls patterns, safe transfers, and hoists under the relevant thorough examination regime.
Premises and fire safety. Escape routes, fire doors, alarms and the general condition of the premises, captured as an environment check rather than a fire risk assessment.
Nutrition and hydration. Meals, choice, and support with eating and drinking, checked against the national standards.
Care planning. A structured check that personal plans are current and person-centred, recording that the review happened without copying the plan into quickler.
Governance and staffing. A live matrix of who is trained, who is due, who has had supervision, and that governance arrangements and the statement of purpose are in place.
Welsh language. A record of how the service meets Welsh-language needs, the Active Offer, captured as evidence like any other observation.
Notifications and incidents. Incident capture with photos. Certain events are notifiable to CIW, and RIDDOR still applies UK-wide to the HSE for work-related incidents. Always work from the current published regulations.

The audit map

Each audit, what it looks at, and where the evidence sits

This is the recurring set at a glance: the care-home audit, what it looks at, the evidence quickler captures, and the self-assessment note you record against it. Always work from the current published standards and regulations for the authoritative expectations, and check current CIW guidance for the exact terminology, as Care Inspectorate Wales does not use a numeric grade scale.

Audit area	What it looks at	Evidence quickler captures	Self-assessment note
Medication management	Fridge and room temperatures, controlled drugs storage, stock and expiry	Temperature reading, photo of the store, dated finding	Your own honest judgement against the standard
Infection prevention and control	Hand hygiene, PPE stock, cleaning standards, the environment	Photo of the area, observation against the standard	Your own honest judgement against the standard
Safeguarding and protection	Referrals, records and staff awareness under the Social Services and Well-being (Wales) Act 2014	Observation that referrals and records are in order	Your own honest judgement against the standard
Falls and moving-and-handling	Falls patterns, safe transfers, hoists and equipment	Note that the equipment examination is in date, photo of equipment	Your own honest judgement against the standard
Premises and fire safety	Escape routes, fire doors, alarms, condition of the premises	Photo of a wedged door or blocked exit, dated observation	Your own honest judgement against the standard
Nutrition and hydration	Meals, choice, support with eating and drinking	Photo and observation against the standard	Your own honest judgement against the standard
Care planning	Personal plans are current and person-centred	Note THAT the plan was reviewed, not the plan itself	Your own honest judgement against the standard
Welsh language	How the service meets Welsh-language needs, the Active Offer	Observation and note of the arrangements in place	Your own honest judgement against the standard
Governance and staffing	Who is trained, who is due, who has had supervision, governance and the statement of purpose	Observation against the matrix, dated	Your own honest judgement against the standard

Each self-assessment note feeds your ongoing self-assessment and the annual quality-of-care review, and each gap becomes an action in the improvement plan with an owner and a date.

How quickler helps

Each audit as a WhatsApp workflow

Quickler turns a recurring audit, or a whole quality theme, into a workflow that runs over the WhatsApp Business API. The manager or a nominated staff member walks the service and answers each prompt in their existing WhatsApp chat, with text, a voice note or a photo tied to the standard or regulation it evidences. The service records its own honest judgement, and the report generates automatically.

Every finding becomes an action in the improvement plan with an owner and a date, so self-assessment becomes live improvement work rather than a document filed until the next inspection. A provider running several registered services sees each one's self-assessment position on a single dashboard, so a Responsible Individual or provider-level view is one screen rather than a stack of spreadsheets.

Scope, honestly

The audit and evidence layer, not the care record

Quickler audits the environment, the premises and the process, and turns each finding into an action with an owner and a date. It is not a care records system, it is not an eMAR, and it is not a clinical record of any resident. It does not hold personal plans or medication administration rounds, and it does not perform statutory examinations such as lifting-equipment thorough examinations or the fire risk assessment.

For medication and care plans, quickler records that the check was done and captures the evidence, without copying a resident's personal or clinical data into quickler. Those records stay in your care planning and eMAR system, which remains the single source of truth for anything clinical. When we say quickler runs a medication management check, we mean the storage conditions, temperatures and stock, not the administration of any drug to any resident. Quickler is the audit and evidence layer that sits alongside the care system.

Quickler is not affiliated with or endorsed by Care Inspectorate Wales, and whether your evidence satisfies an inspection is a judgement for you and your inspector.

Pricing

You only pay for who works

Quickler is £20 per active user per month with a £20 monthly minimum, plus a free tier of 20 reports a month, extra dormant users always free. An active user is someone who completed at least two workflows that month, so you add every manager, nurse, care worker and bank worker across the provider and only pay for who actually files. Dormant users are free. The free tier gives you 20 reports a month and up to 10 photos per report, with no card and no trial clock, so a single service can trial its recurring audits before paying anything.

For a Welsh care buyer

The questions a manager asks before switching

Choosing software for a regulated service is a careful decision. Here are the honest answers to what Welsh care managers ask us first.

Where is our data held, and who owns it? Your service is the data controller and Quickler is your processor, acting on your instructions under UK GDPR. Data is held on servers in the EU. You can ask us to export or erase records by emailing hello@quickler.co. We are Quickler Ltd, a company registered in Scotland (SC882439), ICO registered (C1910464).

Will it actually satisfy Care Inspectorate Wales? Quickler gives you clean, dated, photo-backed evidence that your audits and self-assessment were carried out, which is what a scrutiny process looks for. It does not award or guarantee a judgement, and we are not affiliated with or endorsed by CIW. Whether your evidence satisfies an inspection is a judgement for you and your inspector.

Our staff are not all confident with technology. That is the point of running it in WhatsApp. There is no app to install and no login to remember. If a staff member can send a WhatsApp message, a voice note or a photo, they can complete a Quickler check. Nothing new to learn.

Is it a care records system? No, and we are clear about that. Quickler is the audit and evidence layer. It sits alongside your care management or eMAR system, which stays the single source of truth for anything clinical. You do not move resident care data into Quickler.

What does it cost to try? Nothing to start. The free tier is 20 reports a month with no card and no trial clock, so you can run a real audit on your own service before deciding.

Questions, answered

What is Care Inspectorate Wales compliance software?

It is software that helps a Welsh care home keep on top of the recurring audits behind a Care Inspectorate Wales inspection: medication management, infection prevention and control, safeguarding, falls and moving-and-handling, premises and fire safety, nutrition, care planning and governance, all self-assessed against the national standards and the quality-of-care framework under the Regulation and Inspection of Social Care (Wales) Act 2016, known as RISCA. Quickler does this as WhatsApp workflows with one dashboard across your services. It is not a care record or clinical system and holds no resident care data.

Is this the same as CQC compliance software?

No. CQC and its four-word ratings apply in England only. In Wales the regulator is Care Inspectorate Wales, CIW, which registers and inspects under RISCA and its regulations and considers themes such as wellbeing, care and support, environment, and leadership and management. CIW does not use a numeric grade scale, so the evidence a Welsh service needs is different. Adult safeguarding is under the Social Services and Well-being (Wales) Act 2014. See our care home compliance software UK, Scotland, Northern Ireland and Ireland guides for the other systems, and the five regulators, one job essay for the wider picture.

How does CIW judge a service, and does quickler award a grade?

Care Inspectorate Wales considers themes such as wellbeing, care and support, environment, and leadership and management, and describes its findings in general terms. It does not use a numeric grade scale, so always check current CIW guidance for the exact terminology. Quickler does not award or guarantee any judgement. It records your own honest self-assessment and the evidence behind it, so a real inspection confirms what you already know.

Does quickler replace our care records or eMAR system?

No, and it is not meant to. Quickler is the audit and evidence layer. For medication and care plans it records that the check was done and captures the evidence, without copying a resident's personal or clinical data into quickler. Personal plans, medication administration records and personal care logs stay in your care planning system, which remains the single source of truth. Quickler is not a care record, care management, eMAR or clinical system.

How does quickler handle Welsh-language duties and safeguarding in Wales?

Wales has its own Welsh-language duties, the Active Offer of Welsh-language care, and a service records how it meets Welsh-language needs. Quickler captures that evidence like any other observation, though it does not itself provide a Welsh-language feature. Adult safeguarding in Wales is under the Social Services and Well-being (Wales) Act 2014, and quickler runs a periodic review that referrals, records and staff awareness are in order. Always work from the current published law.

Is quickler affiliated with Care Inspectorate Wales?

No. Quickler is not affiliated with or endorsed by Care Inspectorate Wales, and whether your evidence satisfies an inspection is a judgement for you and your inspector. This page is general information, not regulatory advice, and you should always work from the current published standards and regulations.

Related guides

Care and CQC